The doctors, healthcare and administration staff at Launceston Close Surgery endeavour to provide you with an excellent service and high quality patient centred care. However, we recognise that there are times when you may feel that this has not been the case. Please click here to access our complaints leaflet which explains how to make a complaint. We welcome all complaints and suggestions from patients.
Download a copy of our Complaints Procedure
Please view our Privacy Policy here.
This protocol sets out the procedure to follow where a patient:
Patients have a duty to attend for pre-booked appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery.
The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book.
The following general provisions will apply:
The patient will be marked as an arrival in their pre-booked “slot”. The doctor or nurse will call them in at the first available opportunity. The patient should be advised of this and that there may be some delay while they are fitted in.
The patient has clearly missed the appointment and should be encouraged to rebook. Where there is an indication of clinical urgency then they may be added to the end of the surgery list. In all cases, the doctor will be sent a message advising them that the patient has reported late, and what the outcome regarding future appointments is.
You may request a suitably trained chaperone for any procedure, test or examination. The Clinician examining you may also request a chaperone.
Friends or family are not permitted to act as chaperones.
Please note:
Both male and female clinical team members work within the practice, if you have a preference, please ensure you discuss this when you book your appointment.
For more information, please speak to reception.
All GP practices are required to declare the mean earnings (eg average pay) for GP’s working to deliver NHS services to patients at each practice.
The average pay for GP’s working at Launceston Close Surgery in the 2021/22 financial year was £56,240 before tax and National Insurance.
This is for 1 part-time GP and 2 locum GP’s who worked in the practice for more than 6 months.
GMS Contractual Requirement and Statement of Intent
Practice Statement of Intent
Practice contact details
Surgery Name: Launceston Close Surgery
Address:
9/10 Launceston Close,
Winsford,
CW7 1LY
Telephone: 01606 544744
GP System Supplier – EMIS Web
GP System Version – EMIS Web 4.9.0.0200
It is a contractual requirement for GP practices to offer and promote to patients:
If you need any guidance, advice or support (including contact details), please visit NHS England’s Patient Online Programme’s web pages for more information: http://www.england.nhs.uk/ourwork/pe/patient-online/
All practices must include the NHS Number as the primary identifier in all NHS clinical correspondence issued by the practice.
Practices are required to promote and offer the facility for all patients, who wish to book, view, amend, cancel and print appointments online.
Practices are required to promote and offer the facility for all patients, who wish to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.
Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care Record.
Having your Summary Care Record available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.
There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or deregisters.
It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take several weeks for your paper records to reach your new surgery. With GP to GP record transfers, your electronic record is transferred to your new practice much sooner.
Practices are required to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions and any other items/data such as “additional” record elements which has been agreed between the contractor and the patient.
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.
Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.
No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.
If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.
To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters.
There is a Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Only healthcare staff involved in your care can see your Summary Care Record.
All patients registered at the surgery have a Summary Care Record, unless you have opted out of having one.
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form here.
However, as a surgery we recommend you to not only have a summary care record but to also have additional information in your summary care record. The reason being that the more information another NHS Organisation has about you, the better they are able to treat you.
Additional information in your summary care record means that not only can the person treating you see your medications, your allergies and adverse reactions but they can then also see a list of your problems, your immunisations and other relevant information to enable them to treat you better.
Ultimately, the choice is yours and you do have the option to opt-out of this as explained above.
For further information visit the NHS Care records website.
Our Practice Staff are here to help you and our aim is to be polite and helpful to all patients. The staff, have the right to go about their work without fear or threat of verbal or physical abuse.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.