Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Under the Data Protection Act 1998 and GDPR 2018 you are entitled to request information from your clinical records, or any other personal data that we hold about you.

Provision of Information to Third Parties

The practice may share your personal information with other NHS organisations where this is lawful and appropriate for your health care. In other circumstances we may approach you for specific consent to release personal information to a third party. Information will not normally be released to other family members without written patient consent.

In some circumstances there are statutory or ethical obligations (for example, in connection with public health) for information to be disclosed to one or more third parties without your consent, however you may be consulted about these in advance.

All staff have access to some or all of your personal information and health record, but only to the extent required in relation to their roles, governed by employee contractual confidentiality agreements and by the legal requirements of the Data Protection Act 1998 and GDPR 2018.

More information about accessing your records can be found at View your GP health record – NHS (www.nhs.uk)

Patient Rights

❖ Patients are entitled to be provided with services in a courteous, civil and co-operative manner

❖ A clear explanation of, and advice on the patient’s medical condition and any proposed treatment will be given

❖ A referral for specialist medical opinion or second opinion in appropriate circumstances

❖ To request to be seen by a particular Doctor unless the preferred Doctor is unavailable

❖ Patients aged 16-74 who have not been seen at the practice for 3 years or more are entitled to a health check on request

❖ Patients who are over 75 are entitled to an annual health check on request

❖ The rights to a Chaperone at any appointment.

Patient Responsibilities

❖ The practice is entitled to receive co-operation, civility and courtesy from its patients at all times

❖ Patient arriving late for their appointments will only be seen at the Doctors discretion

❖ Parents are expected to take full responsibility for their children whilst on the surgery
premises

❖ If for whatever reason you are unable to attend an appointment please cancel it, so we are able to offer it to another patient

❖ Please advise the surgery of any change in your personal details (eg name address etc) as soon as possible

❖ Please be patient if the Doctor is running late – remember it might be you who needs the extra time on another occasion

❖ Read the practice leaflet and notice board, this will help you to get the best from the
services available

❖ Don’t ask for another member of the family to be seen at your appointment without
making prior arrangements

❖ The practice will not accept repeated abuse of its facilities including emergency or out of hours service

❖ The practice operates a zero tolerance policy to violence/ abuse

Any patient or relative who in the opinion of the Partners or the Practice Manager does
not comply with this, will be removed from the practice list.