Patient Rights
❖ Patients are entitled to be provided with services in a courteous, civil and co-operative manner
❖ A clear explanation of, and advice on the patient’s medical condition and any proposed treatment will be given
❖ A referral for specialist medical opinion or second opinion in appropriate circumstances
❖ To request to be seen by a particular Doctor unless the preferred Doctor is unavailable
❖ Patients aged 16-74 who have not been seen at the practice for 3 years or more are entitled to a health check on request
❖ Patients who are over 75 are entitled to an annual health check on request
❖ The rights to a Chaperone at any appointment.
Patient Responsibilities
❖ The practice is entitled to receive co-operation, civility and courtesy from its patients at all times
❖ Patient arriving late for their appointments will only be seen at the Doctors discretion
❖ Parents are expected to take full responsibility for their children whilst on the surgery
premises
❖ If for whatever reason you are unable to attend an appointment please cancel it, so we are able to offer it to another patient
❖ Please advise the surgery of any change in your personal details (eg name address etc) as soon as possible
❖ Please be patient if the Doctor is running late – remember it might be you who needs the extra time on another occasion
❖ Read the practice leaflet and notice board, this will help you to get the best from the
services available
❖ Don’t ask for another member of the family to be seen at your appointment without
making prior arrangements
❖ The practice will not accept repeated abuse of its facilities including emergency or out of hours service
❖ The practice operates a zero tolerance policy to violence/ abuse
Any patient or relative who in the opinion of the Partners or the Practice Manager does
not comply with this, will be removed from the practice list.